PRICES SHOWN INCLUDE SHIPPING FEES + THRESHOLD DELIVERY
WHAT’S DIFFERENT ABOUT THE LP HOME SHOP?
Our shop is a portal for to-the-trade pieces, shipped directly to you from the manufacturer! Typically to-the-trade pieces are purchased exclusively by trade professionals (i.e. interior designers) at wholesale and then resold to their clients at a markup. This portal allows LP Home to sell trade furniture and décor on our website to anyone, not just clients!
WHO IS SIDE DOOR?
SideDoor is our partner that secures and fulfills your order. Their team that handles logistics and customer service is amazing! Not only do we partner with them for the LP Home shop, but we also use them exclusively to fulfill trade orders for client projects. SideDoor customer support can be contacted for any questions or concerns about delivery and/or damages.
WHAT IS YOUR RETURN / CANCELLATION POLICY?
We are not able to take returns, cancellations, or exchanges, as items are shipped directly from the manufacturer. Therefore, all sales are final unless product(s) is damaged in transit. Inspect all items immediately upon delivery. If a product is damaged, contact SideDoor customer service. The SideDoor team will arrange for a repair or for the manufacturer to send a new piece(s).
HOW WILL I KNOW WHEN MY ITEM(S) SHIP?
You will receive e-mail communication from SideDoor regarding the progress of your order and when pieces ship. Most furniture is shipped via a local freight carrier. The freight carrier will call you when your furniture is ready for delivery to schedule a delivery date.
WILL FURNITURE ITEMS BE PLACED INSIDE MY HOME?
Furniture will be delivered ‘To Your Door / Threshold’. Threshold delivery includes all items being delivered to your home in their original packaging. You may instruct the delivery personnel as to whether you would like your delivery placed immediately inside your home, or left on your doorstep.
Threshold delivery does not include placing products in specific rooms, assembly, or removal of original packaging. If you require ‘White Glove’ delivery, please reach out to SideDoor or our team with your order number. We will gladly arrange this service for you at an extra charge. ‘White Glove’ delivery includes packaging removal and light assembly and placement.
ARE OTHER SIZES, FINISHES, COLORS, ETC. AVAILABLE?
Yes! Please email us at firstname.lastname@example.org and we will get the size or finish you need. Orders can be placed for back-ordered items, so if you see something you love from one of our projects that is not in the shop, send us an email and we can get it added with a lead time.
DO YOU PRICE MATCH?
Prices are never above the internet minimum advertised price (set by the manufacturer). However, if you find a lower price from another online retailer, send us an email at email@example.com, and we will price match! Keep in mind our prices include all shipping and handling fees. When you shop LP Home via SideDoor for your quality furniture and décor needs, you are supporting our small business and the interior design industry, rather than a big-box retailer. Thank you!